We want to keep you updated about how we are responding to the coronavirus situation. Below are answers to some of your most frequently asked questions in the light of current guidance.

What do I need to do to visit The Beaney? 

We are now operating a booking system if you are visiting the museum. This is so we can limit numbers and support social distancing. Pre booking is encouraged and you can book online here. Anyone who doesn’t pre book doesn’t need to worry though, as you can book in on arrival. Booking is free of charge. 

Can I walk-in to The Beaney without pre-booking my visit?

To monitor numbers inside the building we will still need to book you into a session, but this can be done on the door if there is room. We will also ask for your personal information for participation in the national Track and Trace programme.

Will the toilets be open?

The toilets within the building will not be reopening straight away but there are public toilets located to the side of the building accessible via  the Orange Street car park.

Can I buy food/drink?

Unfortunately our cafe won’t be open at this time but Canterbury has many shops and restaurants for refreshments during your trip.

Can I eat my lunch in the building?

Snacks are permitted in the Museum but there isn’t anywhere to sit down and eat formally. If you do bring snacks to enjoy while you are visiting us please ensure that any mess is kept to a minimum to help us protect our wonderful collection.

Will the visitor centre be open and can I get leaflets about the local attractions and a map of the city?

Our Visitor Service Officers will be providing a mobile service, so whilst we won’t have the main information desk open our team are still happy to help answer questions. Leaflets have been removed for the time being.

Do I need to wear a PPE face mask in the building?

Visitors are strongly recommended to wear face masks. We ask all visitors to the building to maintain a 2m social distance whilst inside. Please note, as per new government guidelines, from Monday 8 August face masks will be compulsory for visitors throughout the museum.

Do you provide or sell PPE face masks?

No, these are not available at this time.

Will the library be open?

The library team are still working on their reopening plans and we will publish the latest news and opening date as soon as it is available. Visit the library page here for more info.

What are the opening times for the Beaney and the library?

For all of the latest opening information please visit our Plan Your Visit page here.

Will disabled visitors be able to use the building?

Unfortunately our lift is currently out of service and we therefore cannot provide lift access to the museum at this time. Our daily dedicated Accessible Entry sessions have been cancelled until further notice. The Beaney is committed to being as accessible as possible for its visitors and we are working hard to get the lift up and running as soon as possible. We apologise for the inconvenience we know this may cause. 

Is there a one way route I need to follow?

Yes we have implemented an easy to follow one-way route throughout the Beaney.  You will be offered a family friendly free museum trail on arrival that will take you around the route in 45 minutes. You can also view the one-way route on The Beaney maps here for downstairs and here for upstairs.

If the lift is not in use what about getting my pushchair upstairs?

Visitors have the option to use our new Buggy Check-In Service. Check-in your pushchairs or pram on arrival with our staff to have it stored in our Front Room gallery, ready for collection at the end of your museum experience. Please note, this room will not be accessible to the public but visitors are advised items are left at their own risk.