Visitor FAQs

Below are answers to some of your most frequently asked questions in the light of current COVID-19 guidance.

  • A mother and two young boys looking at a large wall map of ancient Roman Canterbury

What do I need to do to visit Canterbury Roman Museum?

We operate a booking system if you are visiting the museum. This is so we can limit numbers and support social distancing. Pre-booking is encouraged and you can book online here. Anyone who doesn’t pre-book doesn’t need to worry though, as you can book in on arrival, subject to availability. If you are a Groupon ticket holder, please print off your voucher ahead of your visit.

Can I walk-in to Canterbury Roman Museum without pre-booking my visit?

To monitor numbers inside the building, we will still need to book you into a session but this can be done on the door if there is availability.

Will the toilets be open?

Customer toilets are open, with regular, enhanced cleaning taking place for your safety.

Can I buy souvenirs from the gift shop?

Yes, our gift shop is open as normal.

Do I need to wear a PPE face mask in the building?

Our staff will continue to wear face coverings and we encourage visitors to also continue wearing them for the safety of others.

What are the opening times?

We are open as usual, 10am to 5pm Monday to Sunday.

Will disabled visitors be able to use the building?

Yes, access to Roman level is via a lift, then there is level access throughout. For more information please visit our Accessibility page.

Is there a one way route I need to follow?

Yes, we have implemented an easy to follow one-way route throughout the museum. This route is marked out with directional floor vinyls throughout the building.

What additional safety measures will be in place?

Sanitiser stations will be located at the museum entrance and exit and everybody entering the building will be encouraged to use these. Regular enhanced cleaning will take place at key touch points such as customer toilets and the lift. All our staff will be wearing PPE for your safety.

Where can I find further information?

For more information visit our Plan Your Visit page.

Canterbury Roman Museum mosaic floor

Immerse yourself in over 2,000 years of history