Visitor FAQs

We want to keep you updated about how we are responding to the coronavirus situation. Below are answers to some of your most frequently asked questions in the light of current guidance.

  • A mother and two young boys looking at a large wall map of ancient Roman Canterbury

What do I need to do to visit Canterbury Roman Museum?

We are now operating a booking system if you are visiting the museum. This is so we can limit numbers and support social distancing. Pre-booking is encouraged and you can book online here. Anyone who doesn’t pre-book doesn’t need to worry though, as you can book in on arrival, subject to availability.

Can I walk-in to Canterbury Roman Museum without pre-booking my visit?

To monitor numbers inside the building we will still need to book you into a session, but this can be done on the door if there is room. We will also ask for your personal information for participation in the national Track and Trace programme. This is not compulsory but it is strongly encouraged.

Will the toilets be open?

Customer toilets will be open, with regular, enhanced cleaning taking place for your safety.

Can I buy souvenirs from the gift shop?

Yes, our gift shop is open as normal.

Do I need to wear a PPE face mask in the building?

Please note, face masks must be worn throughout the museum, as per government guidelines. If you do not have a face mask, we will be able to provide you with one for a small donation. We ask all visitors to the building to maintain a 2m social distance whilst inside.

What are the opening times?

We are open as usual, 10am to 5pm Monday to Sunday.

Will disabled visitors be able to use the building?

Yes, access to Roman level is via a lift, then there is level access throughout. For more information please visit our Accessibility page.

Is there a one way route I need to follow?

Yes, we have implemented an easy to follow one-way route throughout the museum. This route will be marked out with directional floor vinyls throughout the building.

What additional safety measures will be in place?

Sanitiser stations will be located at the museum entrance and exit and everybody entering the building will be encouraged to use these. Regular enhanced cleaning will take place at key touch points such as customer toilets and the lift. All our staff will be wearing PPE for your safety.

Where can I find further information?

For more information visit our Plan Your Visit page.

Canterbury Roman Museum mosaic floor

Immerse yourself in over 2,000 years of history