Accessibility statement for Canterbury Museums & Galleries

This website is run by Canterbury Museums & Galleries, operated by Canterbury City Council. We want as many people as possible to be able to use this website.

  • The People and Places Gallery at The Beaney

How accessible this website is

This accessibility statement applies to the website, and The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen Level AA as the target for these website.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively. AbilityNet has advice on making your device easier to use if you have a disability.

How accessibility was evaluated

This website was last tested on 17th March 2021. We used a combination of manual testing and verification from user feedback.

Feedback and contact information

If you need information on this website in an alternative format you can email

We will consider your request and accommodate where possible.

If you cannot view the map on our ‘contact us’ page, call us on 01227 862162 or email us at for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email us at

Visiting our museums in person

Our welcome desk at The Beaney has an audio induction loop.

If you contact us before your visit to either The Beaney or Canterbury Roman Museum we can endeavour to arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Canterbury Museums and Galleries is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website aims to be fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

However, we realise there are some areas that still need improving with our PDF and document content. The following provides information on current areas, identified across the website, that are not fully accessible.

Non-accessible content

The following types of content on our website may be non-accessible because they are exempt from the accessibility regulations:

  • pre-recorded audio and video published before 23 September 2020
  • live audio and video
  • heritage collections like scanned manuscripts
  • PDFs or other documents published before 23 September 2018
  • maps
  • third party content that’s under someone else’s control

Preparation of this accessibility statement

This statement was prepared on 17th March 2021. It was last reviewed on 17th March 2021.

This website was last tested on 17th March 2021. The test was carried out by Canterbury City Council and Realising Designs.

To create our test sample of pages we identified the page themes and templates to give maximum site coverage.