Visitor FAQs

We want to keep you updated about how we are responding to the coronavirus situation. Below are answers to some of your most frequently asked questions in the light of current guidance.

  • The High Street entrance door and steps of The Beaney

What do I need to do to visit The Beaney? 

We are now operating a booking system if you are visiting the museum. This is so we can limit numbers and support social distancing. Pre booking is encouraged and is free of charge. Anyone who doesn’t pre book doesn’t need to worry though, as you can book in on arrival, subject to availability. Book online.

Can I walk-in to The Beaney without pre-booking my visit?

To monitor numbers inside the building we will still need to book you into a session, but this can be done on the door if there is room. We will also ask for your personal information for participation in the national Track and Trace programme. This is not compulsory but it is strongly encouraged.

Will the toilets be open?

The toilets within the building will be reopening when the museum and galleries reopen on Tuesday 18 May.

Can I buy food/drink?

Unfortunately our cafe has closed but Canterbury has many shops and restaurants for refreshments during your trip. We also have a free water refill station outside our Best Lane entrance.

Can I eat my lunch in the building?

Snacks are permitted in the Museum but there isn’t anywhere to sit down and eat formally. If you do bring snacks to enjoy while you are visiting us please ensure that any mess is kept to a minimum to help us protect our wonderful collection.

Will the visitor centre be open and can I get leaflets about the local attractions and a map of the city?

Our Visitor Information Desk is now open for walk-in visitors. Our main leaflet racks have been removed for the time being, however please feel free to ask our staff what leaflets we hold and they will be able to assist you.

Do I need to wear a PPE face mask in the building?

Please note, face masks must be worn throughout the museum, as per government guidelines. If you do not have a face mask, we will be able to provide you with one for a small donation. We ask all visitors to the building to maintain a 2m social distance whilst inside.

Will the library be open?

The Library will reopen on 12 April and will be offering socially distanced bookshelf browsing. Customers can select books from the shelves themselves. No booking is required, just come to The Beaney. Public PCs and WiFi sessions are also available on a pre-bookable basis. To do this you can either contact the library service on 03000 41 31 31 or visit the Library website.

What are the opening times for The Beaney and the library?

For all of the latest opening information please visit our Plan Your Visit page.

Will disabled visitors be able to use the building?

We have daily dedicated Accessible sessions that are designed exclusively for visitors with accessibility needs. These sessions will have a reduced capacity to ensure our visitors’ safety and to enable access between floors via our lift, whilst maintaining social distance on our one-way system around the building. If you require full lift access and wish to visit outside of our Accessible times, please let us know before your visit so we can make sure this is something we can accomodate. Booking are subject to availability. Pre-book your Accessible visit in person at the museum or book online. 

Is there a one way route I need to follow?

Yes we have implemented an easy to follow one-way route throughout the Beaney. You can also view the one-way route on The Beaney downstairs map and The Beaney upstairs map.


Artefacts in exhibition case The Beaney Museum

Get closer to The Beaney and immerse yourself in history, heritage, art and culture