Visitor FAQs

Below are answers to some of your most frequently asked questions in the light of current COVID-19 guidance.

  • The High Street entrance door and steps of The Beaney

What do I need to do to visit The Beaney? 

We are no longer operating a booking system if you are visiting the museum. You can just turn up and enjoy your visit.

We are however operating a booking system still for our daily dedicated Accessible sessions that are designed exclusively for visitors with accessibility needs. These sessions will have a reduced capacity for those wanting to visit at less busy times. Bookings are subject to availability. Pre-book your Accessible visit in person at the museum or book online.

Will the toilets be open?

Yes, the building’s visitor toilet facilities are now open for use.

Can I buy food/drink?

Unfortunately our cafe has closed but Canterbury has many shops and restaurants for refreshments during your trip. We also have a free water refill station outside our Best Lane entrance.

Can I eat my lunch in the building?

Snacks are permitted in the Museum but there isn’t anywhere to sit down and eat formally. If you do bring snacks to enjoy while you are visiting us please ensure that any mess is kept to a minimum to help us protect our wonderful Collection.

Will the visitor centre be open and can I get leaflets about the local attractions and a map of the city?

Our Visitor Information Desk is open for walk-in visitors. We have a wide selection of leaflets available. 

Do I need to wear a PPE face mask in the building?

We will be wearing masks for your safety, and recommend that you do too.

Will the library be open?

You can now visit the library to browse their shelves, borrow and reserve books, pre-book PC / Wi-Fi sessions and study. To book a public access PC online please visit  PC Bookings or call 03000 413131. They will also continue to offer their Mobile Library Service across the Canterbury area and their Home Library Service. Please visit the Library page for more details.

What are the opening times for The Beaney and the library?

For all of the latest opening information please visit our Plan Your Visit page.

Will disabled visitors be able to use the building?

The building has full lift access throughout the day. We also run daily dedicated bookable Accessible sessions that are designed exclusively for visitors with accessibility needs. Book online.

Is there a one way route I need to follow?

We have put in place a suggested one-way route throughout The Beaney. You can view the suggested one-way route on The Beaney downstairs map and The Beaney upstairs map.


Artefacts in exhibition case The Beaney Museum

Get closer to The Beaney and immerse yourself in history, heritage, art and culture